Terms and Condtions
Terms & Conditions
SHIPPING & DELIVERY – USA
- Orders received before 2PM EST are shipped the next day Monday to Friday.
- Free Shipping to US destinations is offered with your order of $99.00 or more.
- Free Shipping method will be either UPS or USPS as determined by Therapy Apparel
- At checkout you have the option of upgrading your shipping method at quoted rates from UPS or Fedex
- AP/FPO/DPO Shipping. We ship to military addresses using USPS Priority Mail. Transit times vary.
- Shipping Restrictions. We currently do not ship to PO Boxes
SHIPPING & DELIVERY – INTERNATIONAL
- Base International Shipping Rate of $25.00 + $3.00 per item, including insurance fees. (DOES NOT INCLUDE DUTY/TAXES).
- All International Destinations: Shipped via USPS Priority or Express Mail.
- Shipping Insurance will be added to the cost of your order at quoted rates from USPS or a third party insurance service provider.
- Customs and Duties are due on delivery and paid to carrier. Therapy Apparel is not responsible for International dues, fees, taxes, customs or duties charged to your shipment.
- Countries Not Served: Russia, Iran, North Korea, Yemen and Afghanistan
If you refuse a shipment from Therapy Apparel you are responsible for the original shipping charges, any import fees incurred on the package, and the cost of returning the package to Therapy Apparel. This amount will be deducted from your merchandise refund.
RETURNS & EXCHANGES
We accept returns or exchanges for any reason within 15 days of shipment provided the item(s) have not been worn, used or washed. The customer will cover the cost of return shipping and the customer will need to request a return authorization within 15 days of the shipment. 10% restocking fee will be charged for all returns. To request a Return Authorization, send an email with your order number and reason for return to email@example.com. If you receive damaged products Therapy Apparel will cover the cost of the exchange for the inconvenience.
REPLACEMENT OR EXCHANGE ITEMS
If you want to exchange an item for another size or color please email your request to firstname.lastname@example.org and we will ship the new item to you once we confirmed your return shipment has been sent.
REFUNDS AND PROCESSING TIME
If your package arrives at Therapy Apparel within the 15-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Therapy Apparel.
HOW TO RETURN AN ITEM
- 1. You must email email@example.com to receive an RA return authorization form.
- 2. Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package.
- 3. Please send your return to:
- Therapy Apparel
- 1410 Broadway #1904
- New York, NY 10018
- 4. Ship your package using a trackable, insured shipping method. Therapy Apparel cannot accept responsibility for packages we do not ship.
- 5. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.